mercredi 25 mars 2009

What Does Your Brand Smell Like

Close your eyes for a moment and think of the smell of freshly baked bread – what does that wonderful warm smell remind you of? Perhaps it takes you back in time to your childhood, to Sunday mornings when you used to walk down to the corner bakery to buy a fresh loaf dusted with flour.
In the same way that an everyday aroma can instantly take us to another place and time in our minds and remind us of people and places, so too is it possible to associate your brand with an aroma in the minds of your customers and clients.
Aromas have the ability to build powerful brand recognition, quickly. In his book, Brand Sense, Martin Lindstroem says, ‘Seventy-five percent of the emotions we generate on a daily basis are affected by smell…Next to sight, it's the most important sense we have’.
Dr Eric Spangenberg, Dean of the College of Business and Economics at Washington State University, ran a test in a clothing store in the Pacific Northwest of the US to determine how scent affected customers by gender. He diffused the subtle smell of vanilla in the women's department and rose maroc (a spicy, honey-like fragrance) in the men's. When he examined the cash-register tapes, he found that receipts almost doubled on the days when the scents were used. However, when he reversed the scents (diffusing vanilla with the men and rose maroc with the women) customers spent less than average. ‘You can't just use a pleasant scent and expect it to work,’ he says, ‘it has to be congruent’. That is, the fragrance has to make sense with the product or environment it's supposed to enhance: ‘When you go into Starbucks, you don't expect to smell lemon-scented Pledge’.
Whether your company operates retail stores, hotels or corporate offices aromatic branding can give you the edge. Here’s how aromatic branding works:
• Our sense of smell is our most acute sense. We take in more information, more quickly and retain it for longer through smell than we do through any other sense.
• Our sense of smell interacts with the limbic system in the brain, where memories are linked to aromas. We’ve all had the experience of smelling an aroma that instantly transports us to another time and place because we associate it so strongly with a certain person, time or experience.
• The deliberate use of aroma is the final frontier in creating a truly unique and memorable brand experience.
• Aromatic branding is about creating a unique aroma that people associate with their experience of your brand – effectively, it anchors a certain aroma to the brand experience so that every time a person smells that aroma, they will be instantly reminded of their experience.
• Most companies already use sight, sound and touch to create an integrated brand experience, but few use smell. This is an opportunity for your company to be at the forefront of aromatic branding.
Jennifer Jefferies International (JJI) is already working with leading brands to create a unique aromatic brand association for their customers. Among them are Palazzo Versace and Sofitel Hotel at the Gold Coast, for which JJI developed a unique ‘signature’ scent that captures the ‘essence’ of the hotels experience. The hotel uses its signature scent throughout both public spaces and individual rooms to anchor its guests’ experience and memories of their stay with that particular aroma. This scent is available exclusively to the hotel, and through it, to its guests.
For GU Health, JJI created a Workplace Wellbeing blend. This blend was designed to create an environment that increased productivity and performance and at the same time reduced burnout.
Life Balancing expert Jennifer Jefferies is one of Australia’s best-known authors and speakers and she has a prescription for modern living. Her powerful message is of work, life and balance – and how to have it all through 7 Steps to Sanity®.
Jennifer is a qualified health practitioner who speaks to corporations throughout Australia, Asia, USA and New Zealand, sharing practical real-life strategies that help people to improve their health, wellbeing and productivity by finding balance in their lives. Jennifer is a refreshingly downto-earth, engaging and informative speaker who leaves her audiences feeling empowerd about the things they can do to achieve balance in their lives, rather than feeling guilty about what they’re not doing!
Jennifer is the author of 7 Steps to Sanity® and seven other health-related titles.
For more information go to http://www.jenniferjefferies.com
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